Privacy Policy
Introduction
At Horizon Trails, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book travel packages, or interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, passport details, date of birth, and billing/shipping address.
Travel Information
Destination preferences, travel dates, number of travelers, special requests, and dietary requirements.
Technical Data
IP address, browser type, device information, and cookies data.
Payment Information
Credit/debit card details (processed securely through third-party payment gateways).
2. How We Use Your Information
We use your information to:
Process and confirm your travel bookings
Provide personalized travel recommendations
Communicate with you about your trips (updates, reminders, support)
Improve our website and services
Send promotional offers and newsletters (you can unsubscribe anytime)
Comply with legal obligations
3. Sharing of Your Information
We may share your information with:
Service Providers (hotels, airlines, tour operators, ground handlers)
Payment Processors (for secure transactions)
Legal Authorities (if required by law)
We do not sell your personal data to third parties for marketing purposes.
4. Cookies and Tracking
We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can manage cookie settings through your browser.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
Access, update, or delete your personal information
Withdraw consent
Opt-out of marketing communications
Request data portability
To exercise these rights, please contact us at privacy@horizontrails.com
7. International Data Transfers
Since we operate globally, your data may be transferred to countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Horizon Trails
Email: privacy@horizontrails.com
Phone: +60 3-9876 5432
Address: Unit 12-01, Level 12, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia