Introduction
Welcome to Horizon Trails. These Terms and Conditions govern your use of our website and the booking of travel services. By accessing our website or making a booking, you agree to be bound by these Terms.
Horizon Trails is a Malaysia-registered travel agency specializing in personalized travel experiences.

1. Booking and Confirmation
All bookings are subject to availability and confirmation by Horizon Trails.
A booking is confirmed only after we issue a written confirmation and receive the required deposit.
The final itinerary and price are confirmed upon full payment.

2. Payment Terms
A 50% deposit is required to secure your booking.
The remaining 50% balance must be paid at least 30 days before departure.
We accept credit cards, bank transfers, and online payments.
All prices are in Malaysian Ringgit (MYR) unless otherwise stated.

3. Cancellation and Refund Policy

Cancellation Period	Refund Percentage
More than 45 days before departure	90% refund
30 – 44 days before departure	70% refund
15 – 29 days before departure	40% refund
Less than 14 days	No refund

Cancellation PeriodRefund PercentageMore than 45 days before departure90% refund30 – 44 days before departure70% refund15 – 29 days before departure40% refundLess than 14 days. No refund

No refund for no-shows or partial cancellations. Travel insurance is highly recommended.

4. Travel Documents and Requirements
It is your responsibility to ensure valid passports, visas, and health requirements are met.
Horizon Trails provides guidance but does not guarantee visa approval.

5. Travel Changes and Alterations
We reserve the right to make minor changes to itineraries due to weather, safety, or operational reasons.
Significant changes will be communicated to you as soon as possible.

6. Liability
Horizon Trails acts only as an agent between you and service providers (airlines, hotels, tour operators).
We are not liable for any loss, injury, damage, or inconvenience caused by third-party service providers.
We are not responsible for delays, cancellations, or disruptions due to force majeure (natural disasters, pandemics, strikes, etc.).

7. Health and Safety
You are responsible for your own health and safety during travel.

It is your responsibility to obtain necessary vaccinations and follow travel advisories.

8. Complaints
Any complaints must be reported to us within 14 days after the trip ends for proper handling.

9. Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

10. Contact Us
Horizon Trails
Email: info@horizontrails.com
Phone: +60 3-9876 5432
Address: Unit 12-01, Level 12, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia